Refund policy

Standard returns: 30 days. Unused pieces, in original packaging, can be returned within 30 days of delivery for a refund. To start a return, email dan@forgestudio.us before sending anything, and we'll reply with where to send it. Returns are inspected on arrival, and pieces that show signs of use may be refused.

Packing returns. Pack returns carefully. Pieces damaged in return shipping can't be refunded, so we recommend tracked, insured shipping. Return shipping is at your expense. Original shipping and any import duties are non-refundable. If a return brings an order that shipped free below $250, we may deduct the $18 Standard Shipping cost from your refund.

Sets. Sets are returned whole. A single piece from a set can't be returned on its own.

Custom and wholesale orders. Custom commissions are non-returnable. Wholesale and trade orders placed through Faire follow Faire's free-returns policy. Direct wholesale and hospitality orders follow the terms on their invoice.

Damages or defects: 7 days. Email dan@forgestudio.us with photos within 7 days of delivery. We'll send a replacement if the piece is in stock, or refund the cost plus taxes. One replacement request per order.

Missing orders. Email dan@forgestudio.us within 5 days of expected delivery (or 10 days if you suspect a transit issue). We will work with the carrier and either replace the order or refund. If tracking shows your order as delivered, we'll file a claim with the carrier for you, and a replacement or refund depends on the carrier's decision.